Energy Exemplar - Associate Energy Market Analyst (1-2 yrs)

Position: Associate Energy market Analyst (Support)

About the Role:

- Energy Exemplar is the leader in energy market/system simulation software, with its two platforms: PLEXOS and AURORA.

- These software platforms have a significant presence in global markets.

- We are seeking a confident, self-motivated, and professional person for the role of Energy Market Analyst in our Support Division.

- The company has consistently grown its global client base and the successful candidate will have many opportunities to interface with a diverse mix of clients with the goal of enhancing their software user experience.

Responsibilities:

- Learn our software to an advanced level

- Provide technical support to customers and track support cases from start to finish

- Work with clients to resolve issues related to our SaaS/Cloud offerings and our Desktop version

- Collaborate with Cloud Developers and Engine/GUI Developers to ensure issues are resolved and development requests are properly documented

- Provide onsite and web-based trainings to existing and potential clients

- Maintain and update training materials

- Compose articles and produce videos to educate clients and to market our software

- Construct tools and examples that clients can utilize to more effectively utilize our software

- Assist in maintaining software user documentation and help platforms

- Maintain a high level of power market knowledge, news, trends, and developments

- Communicate market trends and customer requirements with the development team as needed

- Assist Account Management with Retention calls and visits with clients

- Assist in preparation and presentations for energy related tradeshows and conferences

- Travel to client sites as required

Qualifications, Skills & Experiences:

- Bachelors/Masters degree: Electrical Engineering

- Strong analytical and problem-solving skills with the ability to research and learn new techniques

- Ability to articulate the business problem to be analysed, quickly identify the critical elements of the problem, achieve a high-quality answer in a timely fashion, and synthesize answers to resonate with decision makers

- Excellent communication skills, including strong verbal, presentation, and technical writing abilities

- Team player, with the ability to be a self-starter and work independently as needed

Education:

- Demonstrated working knowledge of power plant operations, electricity, and gas markets

- Knowledge of fundamental energy market analysis, capacity markets, environmental markets, demand side management/energy efficiency, electric utility resource planning approaches

- Demonstrated working knowledge of SaaS products and experience troubleshooting issues with Cloud offerings

- Demonstrated capability of effectively communicating complex ideas and analysis verbally, in document format (Word), and in presentation format (Power Point).

- Experience with computer and database management languages such as VBA, Python and SQL

- Working knowledge of the Microsoft Office suite (Excel, PowerPoint, Word, etc.)

- Experience with power market production cost and expansion planning models

- Degree or certificate specializing in Power Markets