Upload Button Icon Add office photos
filter salaries All Filters

1 Enagic India Kangen Water Job

Customer Support Executive

1-6 years

Gurgaon / Gurugram

1 vacancy

Customer Support Executive

Enagic India Kangen Water

posted 4d ago

Job Role Insights

Fixed timing

Job Description

As Customer Support Representative one need to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone and email, and ensure that all valid customer concerns are dealt with as soon as possible.

Whether its a bug in your product, a billing issue, or just about any problem, a support handler takes ownership and ensures a smooth and optimal experience for the customer. The support rep also works closely with teams from different departments to make sure swift action is taken to get a particular issue sorted.

Core Responsibilities

  • Take ownership of the customers problem and be the single point of contact for all inquiries related to progress updates, the troubleshooting procedure, and the expected resolution time
  • Must follow a customer-first attitude and support customers in giving the best possible experience. Once a support ticket is assigned, they need to research all possible ways to troubleshoot it and quickly develop a solution
  • Deal with issues that are highly technical or beyond their scope. For such cases, the support agent needs to communicate with the right internal teams and ensure that they take appropriate action to resolve it
  • Follow up with the customer, find out if the solution worked, and take note of the customers suggestions on what could have improved their experience
  • Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively
  • Responsible for high level of professionalism with clients and working to establish a positive rapport with every client
  • Work with management team to stay updated on product information and be informed of any changes in customer policies.

Knowledge, Skills & Competency Requirements

  • Good Verbal & Written Communication Skills
  • Competent technical knowledge
  • Ability to multitask
  • Attention to detail
  • Ability to honor deadlines
  • A proactive approach to support
  • Proficiency in using Microsoft Excel and Word is an added advantage
  • Sound problem-solving skills to find the root cause of customer issues

Required Qualification / Certification & Work Experience

  • Bachelors degree in any related field
  • Experience in working on Zoho Desk
  • Minimum of 3 + years of relevant work experience

Excellent customer service and organizational skills



Employment Type: Full Time, Permanent

Read full job description

What people at Enagic India Kangen Water are saying

Customer Support Executive salary at Enagic India Kangen Water

reported by 4 employees with 1-6 years exp.
₹2.4 L/yr - ₹3.4 L/yr
At par with the average Customer Support Executive Salary in India
View more details

What Enagic India Kangen Water employees are saying about work life

based on 32 employees
52%
62%
50%
100%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Enagic India Kangen Water Benefits

Work From Home
Health Insurance
Job Training
Soft Skill Training
Cafeteria
Team Outings +6 more
View more benefits

Compare Enagic India Kangen Water with

Amway India Enterprises

4.1
Compare

Tupperware

3.6
Compare

Herbalife International

3.9
Compare

Oriflame India

3.9
Compare

Vestige

4.3
Compare

Forever Living Products

4.3
Compare

Modicare

4.2
Compare

DXN

3.7
Compare

Mi Lifestyle Marketing Global

4.4
Compare

QNet

4.0
Compare

Hollister Medical

4.1
Compare

Hindustan Syringes & Medical Devices

3.9
Compare

Appasamy Associates

3.7
Compare

Vitromed Healthcare

3.7
Compare

Nureca Limited

4.3
Compare

Noccarc Robotics

4.3
Compare

Kirloskar Technologies

4.0
Compare

Electrolab

3.9
Compare

Poct Services

3.9
Compare

BL Lifesciences

3.3
Compare

Similar Jobs for you

Customer Support Executive at Firstsource

Bangalore / Bengaluru

0-2 Yrs

₹ 2-4 LPA

Customer Support Executive at SimplyTrip Mobility Solutions Private Limited

Mumbai, Mumbai Suburban + 1

1-6 Yrs

₹ 2.5-4.5 LPA

Customer Support Executive at Sanspareils Greenlands

Meerut

1-5 Yrs

₹ 2-3 LPA

Customer Support Executive at jazp fze llc

Kochi, Thrissur + 2

1-4 Yrs

₹ 3-6 LPA

Customer Support at Kimon Services

Mumbai

1-3 Yrs

₹ 2.75-3 LPA

Customer Support Executive at Atoz Learn Edutech

Noida, Gurgaon / Gurugram + 1

0-3 Yrs

₹ 3.5-5.5 LPA

Customer Support Executive at Atozlearn Edutech

Noida, Gurgaon / Gurugram + 1

0-3 Yrs

₹ 3.5-5.5 LPA

Customer Support Executive at Easy Home Finance (EHFL)

Mumbai

1-4 Yrs

₹ 1.25-5 LPA

Customer Support Executive at Ascent Health & Wellness

Mumbai

1-4 Yrs

₹ 1-4 LPA

Customer Support Executive at AKNA MEDICAL PRIVATE LIMITED

Mumbai

1-4 Yrs

₹ 1-4 LPA

Customer Support Executive

1-6 Yrs

Gurgaon / Gurugram

4d ago·via naukri.com
write
Share an Interview