Operation Executive

About the role
We are currently seeking an enthusiastic Operation Executive to join our team. In this role, you will be responsible for playing a pivotal role in the day to day operational management of the organization, overseeing overall services & quality. Your primary responsibility will be to maintain good relationship with customers/clients, ensuring high level of customer satisfaction on every products & services.

As an Operation Executive, you will also collaborate with various departments to optimize operational processes and drive efficiency. This includes working with the sales team, finance team, to ensure timely and accurate management between customers and the company.

In addition, you will be responsible for preparing service & quality reports and presentations for senior management, providing insights into the overall performance of the day to day operations of the organization and highlighting areas for improvement. This will require you to have strong analytical skills, attention to detail, and a deep understanding of day-day operations and reporting standards.

Responsibilities

Maintain the good relationship with existing & new customers by understanding their needs and concerns.
Understanding each customers service agreement to ensure all SLA terms are met & prevent any potential breaches.
Ensure every customer knows about our product thoroughly and trained for better operating & quality maintenance.
Suggesting the upcoming/new products to existing customers for the product & service up gradation.
Visiting the customer place regularly for the inspection on overall quality of product & services
Maintaining the service & quality reports of each customers for analysing of gaps & improvements.
Resolving the each customer complaints politely & ensure to provide the resolution with better customer satisfaction.
Coordination with the cross-functional teams within the organization, and the individual must work closely with them to ensure that the tasks are completed within the defined timelines.
Guide/Train the team members on operational activities like product demos/ Installations.
Ensure adherence to safety & operational protocols.
Stay up-to-date with any relevant changes in subject matters and ensure that the knowledge is applied in the day-to-day operations of the role.

Candidate requirements
Bachelor's degree.
0-3yrs in operational roles or similar roles
Proficiency MS Excel, Power point, Ms Word.
Should be flexible for traveling.
Proficiency in English, Hindi & Kannada.
Self-starter who can work with little supervision.
Goal-oriented with the ability to track and achieve KPIs
Interest in the Food & Beverages industry.