Manager Lifecycle Service Power Water Solutions

Job Summary:

We are looking for a Lifecycle Services Leader with a broad experience within process industry and automation projects to cover the following categories that has a skills profile aligned with the services business forecast, driving services Contracts of Ovation Control System, Industrial Software Solutions and will be leading and guiding a team of service engineers to achieve departmental and organization goals. Responsible for maintaining and developing a Service team capable of providing high quality of service to Ovation users and you will look after all Service execution activities of designated install base customers covering PAN India, Bangladesh and Sri Lanka to achieve the agreed sales revenue for the designated product lines and solutions.

If you consider yourself an outstanding talent, with a shown technical knowledge and this sounds like an excellent opportunity to you! Then do not hesitate to submit your application.

In This Role, Your Responsibilities Will Be:

• Present service delivery capabilities to customers during the sales phase;
• Act as the main point of contact for allocated customers;
• Look after resource utilization efficiently and ensure delivery on schedule and within budget;
• Coordinate customer critical issues with the Global Service Center;
• Disseminate safety notices and important KBA to service team;
• Fostering a Think Customer
• Develop positive relationships with collaborators to improve customer happiness;
• Align service capabilities with Emerson s strategic direction that enhance service offerings;
• Allow teams to craft Ovation Advantage opportunities for incremental business;
• Lead teams to educate/ integrate customers with new technologies and Value solutions selling for another Non-Ovation System in existing /Install base customer campus;
• Collaborate with the Lifecycle Sales team to target existing customers for different solution offerings, such as Evergreen Programs, Upgradation/Migration, and Expansion leads/pursuits
• Cultivate an environment of continuous improvement and innovation ;
• Accountable for the delivery of Long Term Service Agreements (LTSAs) for defined customer sites;
• Ensure effective communication with customers, employees, and internal teams
• Work ethically in compliance with Emerson standards.
• Should be able to work independently.
• Work as an individual contributor and as a team member and gel with the existing team
• Technical presentations and Demos at customer locations.

Who You Are:

You move beyond traditional ways of doing things; push past the status quo. You create a positive and motivating working environment. You masterfully match people to assignments. You decisively make high-quality decisions, even when based on incomplete information or in the face of uncertainty.

For This Role, You Will Need:

• A minimum 9-12 years of relevant work experience in Lifecycle Service with strong experience of working & customer engagements.
• Experience in leading teams and handling customer relationships;
• Power plant automation concepts and appropriate interpretation of requirements. Earlier experience in dealing with power plant customers is a plus;
• Ability to handle multiple internal and external partners efficiently;
• Open to travel to customer sites or other service locations in the country/region as required;

Preferred Qualifications that Set you apart

• Excellent knowledge of at least one Distributed Control System.
• Hands on Experience of Commissioning, Maintenance, troubleshooting on OVATION DCS will be an added advantage.

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Emersons compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion . We welcome foreign nationals to join us through our Work Authorization Sponsorship .

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

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Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.