Receptionist / Front Desk Executive

Job Description: Receptionist / Front Desk Executive

Position: Receptionist / Front Desk Executive
Location: Gandhinagar, Gujarat
Property: 140-Bed Luxury Girls Hostel (Union Living)
Industry: Hospitality (Hotel Background Preferred)
Experience: 2+ Years

Key Responsibilities:

• Greet and assist guests with a warm and professional attitude.
• Handle check-ins, check-outs, and reservations efficiently.
• Manage front desk operations, including calls, emails, and visitor inquiries.
• Provide information about hostel facilities, services, and local attractions.
• Coordinate with housekeeping, security, and maintenance teams.
• Handle guest complaints and ensure high customer satisfaction.
• Manage billing, invoicing, and basic accounts at the reception.
• Ensure compliance with hostel policies, especially safety and security for residents.

Key Requirements:

✔ Excellent English communication skills (spoken & written)
✔ Hotel / Hospitality industry experience preferred
✔ Professional, well-groomed, and customer-service oriented
✔ Basic knowledge of MS Office and hotel management software
✔ Ability to handle multiple tasks efficiently in a fast-paced environment
✔ Strong problem-solving and interpersonal skills

Preferred Qualification:
🎓 Diploma/Degree in Hospitality, Hotel Management, or related field