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1 Eka Software Solutions Job
Support Engineer | Bulk
Eka Software Solutions
posted 2mon ago
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Flexible timing
Key skills for the job
Job Description
Position/Title: Support Engineer.
- The Support Engineer will be responsible for front-line support of implemented systems and products across the mining and grain industries.
- He/she shall utilize established support systems to ensure maximum possible uptime for clients.
- This shall be achieved by meeting expected response times for support requests and meeting or exceeding established criteria for rectification of defects raised through support.
- Education/Certification.
- Advanced Diploma or Degree in Engineering, Mechatronics, Robotics or Computer Science or extensive experience in a Control Systems Engineer role or equivalent would be well regarded.
- Experience : Up to 2 yearsexperience in a Control Systems Engineering role (or equivalent) would be well regarded otherwise relevant work placements or internships while studying.
- Some experience in an on-call Support role would be well regarded.
- Some exposure to the mining or agribusiness industries would be well regarded.
- On-the-job training is provided for the Support Engineer role.
- Key Accountabilities : Answer support phone requests on 24/7 rotating roster, acting as Tier 1 phone support.
- Address email support requests as Tier 1 support, during business hours.
- Respond to support requests within expected timeframes, as stipulated under existing support agreements.
- Log all details of support requests received.
- Analyze, reproduce and record details for defects raised through support channels.
- Resolve support defects or test rectification of defects received from the Engineering team.
- Track support items through completion.
- Record and categorize support requests.
- Undertake regression testing of product releases.
- Prepare and deliver releases to production environments, include development of release artefacts.
- Prepare reporting information for support items.
- Required Skillset: Experience in and understanding IEC 61131 programming standards.
- Knowledge of XML standards and tools.
- Knowledge of Microsoft SQL database and basic scripting skills.
- Knowledge of Delphi and .
- NET application trouble-shooting.
- Experience in machine control.
- A sound working knowledge of control system architectures, PLC system design and programming techniques.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including site operators, engineers, electricians and subject matter experts.
- Compliance with client Drug and Alcohol policies and other HSE/WHS requirements.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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