28 Eastvantage Jobs

Role & responsibilities

• Managing and reviewing operational reports (ex. client scorecards and metrics management)
• Creating and maximizing client relationship and outputs
• Daily planning and assigning of work to direct reportees
• Training, development and managing of performance of the team
• Best practice implementation across direct accounts
• Responsible for taking small to large, company-wide, high-demand programs/projects from conceptualization through final implementation and go-live
• Provides overall communication and collaborate with all areas affected by the program / project including cross-functional partners, business sponsors, and vendors
• Drive prioritization of business requirements and roadmap
• Partner with both technical and non-technical peers to execute on work throughout the project lifecycle
• Own the program schedule, task assignments, and lead schedule progress - from large phases through to detailed tasks, including understanding and managing dependencies
• Become a trusted partner with the business and accepted into the business teams inner circle of influence
• Understand operational issues and opportunities (business processes) and help drive technical solutions to scale business operations and ensure compliance

Preferred candidate profile

• Minimum 5 years experience in operations management and client relationship management in a BPO environment.
• Experience working on sales related projects (e.g. e-commerce, quoting and ordering systems, pipeline management
• Must have experience in managing people and client relationships.
• Deep knowledge and thorough understanding of project management tools, methodologies and best practices.
• Proficiency in using MS Excel
• Proven experience in running multiple large programs / projects in an enterprise environment
• Experience working with cross functional teams such as IT, Sales, Marketing, Finance and Legal.
• Comfortable working in EST in our office in Navi Mumbai.

Perks and benefits

• Embrace a healthy work-life balance.
• Enjoy competitive compensation and benefits.
• Be part of a positive work environment that fosters collaboration and teamwork.
• Advance your career through our professional development opportunities.
• Thrive in an inclusive and employee-centric culture.