Upload Button Icon Add office photos
filter salaries All Filters

18 Eastvantage Jobs

Senior Data Analyst (6-8 yrs)

6-8 years

Bangalore / Bengaluru

Senior Data Analyst (6-8 yrs)

Eastvantage

posted 2mon ago

Job Role Insights

Fixed timing

Job Description

Job Description :


As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions.

You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback.

You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data.

You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members.

You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities :

- Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.

- Verbalize and translate these insights into actionable tasks.

- Develop monthly and ad-hoc reporting.

- Maintain Qualtrics dashboards and surveys.

- Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools

- Understand data sets within the Data Services Enterprise Data platform and other systems

- Translate user requirements independently

- Work with Business Insights, IT and technical teams

- Create PowerPoint decks and present insights to stakeholders

Qualifications :

- Master's degree in related field.

- Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.

- 5+ years of experience in an analytical, customer insights or related business function.

- Basic knowledge of SQL and Google Big Query.

- 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform

- Hands-on experience with statistical techniques : profiling, regression analysis, trend analysis, segmentation

- Well-organized and high energy.

- You are available to work from our Bangalore office


Functional Areas: Other

Read full job description

Prepare for Senior Data Analyst roles with real interview advice

People are getting interviews at Eastvantage through

(based on 1 Eastvantage interview)
Job Portal
100%
Low Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.

What people at Eastvantage are saying

What Eastvantage employees are saying about work life

based on 12 employees
75%
87%
71%
100%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Eastvantage Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

Compare Eastvantage with

TaskUs

3.4
Compare

Acquire BPO

5.0
Compare

TELUS International Philippines

3.8
Compare

Concentrix Corporation

3.8
Compare

Foundever

3.6
Compare

Alorica

3.1
Compare

Tech Mahindra

3.6
Compare

Wipro

3.7
Compare

HCLTech

3.6
Compare

TCS

3.7
Compare

Accenture

3.9
Compare

Cognizant

3.8
Compare

Capgemini

3.8
Compare

HDFC Bank

3.9
Compare

ICICI Bank

4.0
Compare

Infosys

3.7
Compare

Genpact

3.9
Compare

Teleperformance

3.9
Compare

Axis Bank

3.8
Compare

Amazon

4.1
Compare

Similar Jobs for you

Senior Data Analyst at BSRI Solutions

Chennai

6-8 Yrs

₹ 7-22 LPA

Senior Data Analyst at Recro

6-8 Yrs

₹ 20-30 LPA

Production Analyst at HyrEzy Talent Solutions

2-5 Yrs

₹ 20-40 LPA

Senior Product Analyst at i-zest Global

4-7 Yrs

₹ 20-30 LPA

Senior Data Analyst at Anoma

Bangalore / Bengaluru

7-8 Yrs

₹ 20-23 LPA

Senior Data Analyst at Hunarstreet Technologies

Jaipur

5-10 Yrs

₹ 12-20 LPA

Senior Data Analyst at Gedu global education

3-8 Yrs

₹ 12-18 LPA

Senior Data Analyst at Target Corporation

5-8 Yrs

₹ 10-20 LPA

Data Analyst at Robosoft Technologies

Mumbai, Bangalore / Bengaluru + 2

5-6 Yrs

₹ 8-20 LPA

Senior Data Analyst at onactive

8-15 Yrs

₹ 20-28 LPA

Senior Data Analyst (6-8 yrs)

6-8 Yrs

Bangalore / Bengaluru

2mon ago·via hirist.com

Salesforce Integration Specialist

2-7 Yrs

Bangalore / Bengaluru

12d ago·via naukri.com

Laravel Developer

1-5 Yrs

Bangalore / Bengaluru

12d ago·via naukri.com

Recruitment Manager

8-12 Yrs

Bangalore / Bengaluru

18d ago·via naukri.com

Odoo Developer (5-7 yrs)

5-7 Yrs

19d ago·via hirist.com

Full Stack Developer - React.js/Laravel (3-5 yrs)

3-5 Yrs

19d ago·via hirist.com

East Vantage - Chief Content Officer (7-10 yrs)

7-10 Yrs

20d ago·via iimjobs.com
write
Share an Interview