ELN (Electronic Laboratory Notebook) Support role typically involves configuration of templates, providing technical support and maintenance for ELN systems, often in a regulated environment such as pharmaceuticals, formulations or biotechnology labs.
Here are some common responsibilities and requirements for this position.
Strong communication in English
Proficiency with IDBS ELN and familiarity with laboratory testing processes and automation.
In-depth knowledge of IDBS E-Workbook ELN, including configuration, customization, and troubleshooting.
Familiarity with cloud platforms like AWS or Azure.
More than 3 years of experience in a techno-functional role involving ELN systems, with at least 2 years specifically with IDBS ELN.
Candidate should have good knowledge of SDLC and should be well versed with Computer System Validations.
Responsible for the day-to-day application technical support
Application support according CSV Guidelines and Company management directives
Works with site Key users, business process owners to answer questions and resolve incidents, manages, coordinates and responsible for 2 nd level support and escalates issues to the 3 rd level support
Willing to travel domestic locations as and when needed
Understanding of GMP regulations and compliance requirements.
Strong communicator who can engage with all levels in the organization.