National Retail Operations Lead

• Develop and implement the national retail operations strategy, ensuring alignment with company objectives and local market conditions.

• Work closely with senior management to define key performance indicators (KPIs) for retail operations and develop action plans to achieve them.

• Lead the execution of national initiatives and programs to improve store performance, customer service, and overall operational efficiency.

• Plan and design SIP initiatives

• Monitor and analyze the performance of all retail locations, ensuring operational targets are met in areas such as sales, inventory, customer service, and employee productivity.

• Conduct regular store visits, audits, and assessments to ensure operational compliance and address performance gaps.

• Identify opportunities for improvement in operational processes, staffing, training, and store layout.

• Lead and monitor the retail marketing and expansion strategy at a Pan India level

• Provide leadership and guidance to regional retail managers and store managers to optimize performance.

• Develop and implement standard operating procedures (SOPs) for retail operations to ensure consistency, efficiency, and adherence to company policies across all stores.

• Lead initiatives to streamline retail processes, enhance store layouts, optimize inventory management, and improve overall operational efficiency.

• Collaborate with the supply chain team to ensure product availability, inventory turnover, and stock replenishment are managed efficiently.

• Provide leadership and coaching to regional and store managers, ensuring they are equipped with the necessary tools and knowledge to run high-performing stores.

• Organize and facilitate training programs for retail staff to improve operational skills, customer service, and product knowledge.

• Foster a culture of continuous improvement, motivating teams to deliver excellence in every aspect of store operations.

• Assist in recruitment, onboarding, and performance management of retail staff across all locations.

• Drive initiatives that enhance the customer experience across all retail touchpoints, ensuring consistency in service delivery and brand representation.

• Monitor customer feedback and implement strategies to address customer satisfaction issues and improve in-store experiences.

• Work closely with the marketing and sales teams to align promotional and merchandising efforts with operational goals, ensuring seamless execution in stores.

• Oversee the budget for retail operations, ensuring optimal allocation of resources to support store initiatives and operational improvements.

• Track and report on financial performance at the store level, including sales, labor costs, and inventory levels, and recommend corrective actions as needed.

• Ensure that cost management and profitability targets are met for each retail outlet.

• Ensure that all retail operations comply with company policies, industry regulations, and legal requirements (e.g., health & safety, labor laws, etc.).

• Implement and monitor operational audits to ensure adherence to compliance standards.

• Collaborate with other departments (marketing, sales, supply chain, finance, HR) to drive operational efficiency and ensure the smooth execution of retail programs.

• Work closely with the marketing team to align promotions, product launches, and visual merchandising with operational requirements.

• Communicate effectively with the HR team to ensure staffing levels are adequate and the recruitment process supports retail operations needs.

• Education: Bachelor s degree in Business Administration, Retail Management, Operations, or a related field. A Master s degree or MBA is a plus.

Experience:

• 15+ years of experience in retail operations management, with at least 3-5 years in a leadership role overseeing multiple locations or regions.

• Experience in managing large-scale retail networks, including both brick-and-mortar stores and e-commerce operations (if applicable).

• Proven track record of driving operational efficiency, improving store performance, and leading cross-functional teams.

Skills:

• Strong leadership and team management skills, with the ability to motivate and develop a diverse workforce.

• Excellent problem-solving, decision-making, and analytical skills.

• In-depth knowledge of retail operations, including inventory management, sales forecasting, merchandising, and customer service.

• Strong financial acumen, with the ability to manage budgets and financial performance.

• Excellent communication and interpersonal skills for effective collaboration with various departments, senior management, and retail staff.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with retail management software (POS systems, ERP systems).

Personal Attributes:

• Results-driven with a strong focus on achieving operational and financial goals.

• Highly organized and detail-oriented, with the ability to manage multiple priorities and projects.

• Adaptable and resilient, able to thrive in a fast-paced and dynamic retail environment.

• Customer-focused mindset with a passion for improving the customer experience.

• Ability to travel frequently to visit retail locations across the country.