We are seeking a Game Support Executive who will bring strong customer service skills and a positive attitude to our team. We are especially interested in avid gamer and mobile game enthusiasts. As a Game support Executive at Dynamicnext, you will be the first point of contact for players and will be a critical brand ambassador.
Your role:
Supports game players via email, forums, chat, ingame and social media channels.
Identify player s needs, clarify information, research every issue, and provide solutions and/or alternatives
Give accurate and real-time responses to player inquiries
Keep accurate detailed notes per intake
Offer inputs and player behaviour insights based on interactions to Production team
Escalate issues to appropriate teams when necessary
Qualifications:
One or more years of experience in customer service is preferred
Knowledge and passion for mobile games (especially MMO, RPG) is a must
Experience using various Operating Systems and documenting tools
Excellent typing speed, verbal and spoken English skills
Good comprehension and documentation skills
Ability to maintain poise and a professional attitude during periods of high complaint volume
Ability to communicate effectively and professionally with others, from customers to coworkers
Note:- Preference will be given to candidates from Kerala. Salary is not a constraint for the right candidate.