Owns the monitoring and alerting structure for transaction scanning system and works collaboratively with Feature Engineers in setting it up
Contribute to automate production processes and minimise manual intervention
Escalation of incidents / requests that cannot be resolved in this function to SRE lead and Feature Engineers, while keeping the responsibility to interact with requesting user(s)
End to end Environment support for all technical issues and reduce MTTR (mean time to resolution) in production
Acts as the PoC for requests/incidents from technical peer teams and operation teams
Champions delivery of SRE technical debt topics with Product owner and feature engineers along the agile delivery structure
Works intimately with Feature Engineering team early in the SDLC life-cycle on delivering all Operational requirements (OR)
Provides best practices solution and standard tool knowledge to achieve OR compliance
Supports in the usage of the CI/CD tool-chain for their Squad and own responsibility of UAT and Production deployment
Participating the 24/7 ROTA schedule
Your skills and experience
Bachelor of Science/Engineering degree from an accredited college or university with a concentration in Computer-Science or Software Engineering (or equivalent. Total 8+ years of experience in IT industry with exposure to full SDLC cycle.
Technical Skills
Experience in tools - ITRS Geneos , Splunk , AppDynamic, New Relic, Dynatrace or other monitoring tool
Experience in Ansible,ShellScripting or any other automation tool
Experience of working in ticketing tool: ServiceNow / Jira
Experience of working on Unix, relational database, scripting language, MQ
Basic knowledge of any Object Oriented language (Java or Python)
Basic knowledge of CICD tool chain knowledge (Bitbucket, Team City, Jenkins , Artifactory, Udeploy)
Bitbucket/GIT (Version control & Repository management)
Release & Build management, Branching Strategy
Understanding of ITIL and DevOps structure and processes
Kubernetes/Openshift
Nice to Have
Experience working with GCP/Azure/AWS cloud
Experience of working in Financial institution / payment domain
Terraform knowledge
How we ll support you
Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs