Corporate Delegate Acquisition - Team Lead

Role & responsibilities

• Managing an outbound tele-calling team of 10-12 resources and vendors
• Driving event specific audience/ speaker acquisition for conferences, administering surveys, participants of training programs, and generating nominations for corporate awards
• Maintaining and owning the database of all registrations and attendees
• Identifying new ways and sources of building data for subsequent calling
• Managing payments & invoice management with vendors
• Identifying new vendors
• Creating MIS dashboards - team performance, vendor performance
• Cost management planning.
• Ability to work on software hosting data to understanding & execute activities such as -data extraction, E-blasts, digital invite creation.
• Managing ground level day-to-day activities. Be as hands-on as possible to understand challenges and help mitigate risk.
• Working closely inter BU (projects and sales teams) to conduct feasibility assessment of projects.
• Working with Intra BU (legal, finance, TPC etc.) for managing day to
• Ensuring timely submission of performance MIS reports (team + vendor) to senior stakeholders.
• Conducting training, knowledge sharing sessions, etc.
• Proactive participation in on-going process improvements, sharing of best practices, etc.
• Ensuring adherence to processes, D&B compliance requirements and plans at all times and error-free timely delivery of projects.
• Vendor Management (process, billing, caller productivity, on-boarding and other marketing related activities)
• Leading a team of 10-12 resources and managing external vendors
• Mentoring team members through regular counseling, coaching and appraising desired job results
• Maintaining an atmosphere of trust and transparency within the team.
• Listen to team members feedback and resolve any issues or conflict.
• Lead by example and lives by our core values of being inherently generous, relentlessly curious and data inspired.

Key Requirements

• MBA or equivalent with 8+ years of relevant experience.
• Experience to manage tele-calling & client servicing teams
• Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
• Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills
• Strong interpersonal skills with an inquisitive and creative nature
• Process management and automation
• Primary External Interactions: clients and vendors
• Primary Internal Interactions: Internal team (sales and operations), support function