Salesforce Administrator

Salesforce Administration & System Management:

• Oversee the day-to-day administration of the Salesforce platform for a team of 100+ users and manage ongoing support requests and queries of users

• Manage user accounts, profiles, and permissions to ensure data security and user access.

• Maintain, customize and configure Salesforce scopes such as users, roles, profiles, accounts, contacts,Record types, sharing rules, data fields, workflow & validation rules, custom objects, pick lists and page layout customization to support vital business requirements as well as process builder, user permission, security protocol and assignment rules for complex business process improvement

Identify blocks, issues and hindrances in the system and resolve the same for smooth functioning of the system

Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk data using Data Loader

Design, generate, develop and update dashboard, reports, reports folders to track pipeline/stages for management visibility, to assist managers to better utilize Salesforce, to provide real-time insights into sales performance, enabling data-driven decision-making

Monitor and analyze sales metrics, ensuring that the team has access to relevant dat

Create and highlight the data in reports which is not correctly updated on the Salesforce platform

Develop & Conduct end-user training for nw & existing users on Salesforce best practices and functionalities.

Collaborate with sales leadership to identify areas for process improvement and implement Salesforce solutions to enhance productivity.

Stay up to date with Salesforce updates and best practices to recommend new features or tools.

Act as the Salesforce point of contact for the sales & service team as well as for the Salesforce implementation vendor

Strong experience with Salesforce Administration & knowledge of Salesforce including reports, dashboards, and automation tools.

Salesforce Certified Administrator (Salesforce Administrator Certification preferred) or other Salesforce certifications are highly desirable

Good knowledge of various business processes like lead management, opportunities, quotations and sales order management

Strong communication and interpersonal skills, with the ability to train and support users effectively.