Call Centre Executive

Dreamline Technologies Pvt Ltd. is looking for Call Centre Executive to join our dynamic team and embark on a rewarding career journey

• A Call Centre Executive, also known as a Customer Service Representative or Customer Support Agent, is responsible for handling incoming and outgoing customer calls in a call centre or contact centre environment
• They play a crucial role in providing excellent customer service and resolving customer inquiries, complaints, and requests

Here are the key responsibilities associated with the role of a Call Centre Executive:

• Customer Support: Call Centre Executives assist customers by answering their queries, providing product or service information, and addressing concerns or issues
• They strive to deliver exceptional customer service and ensure customer satisfaction
• Inbound and Outbound Calls: They handle incoming calls from customers seeking assistance or making inquiries
• They may also make outbound calls to follow up on customer issues, conduct surveys, or provide information as part of sales or marketing campaigns
• Issue Resolution: Call Centre Executives work to resolve customer complaints or issues by gathering relevant information, troubleshooting problems, and providing appropriate solutions
• They escalate complex issues to supervisors or other departments if necessary
• Order Processing and Tracking: They process customer orders, verify information, and ensure accurate entry of order details into the system
• They may also track and update customers on the status of their orders, including shipping and delivery information
• Documentation and Data Entry: Call Centre Executives maintain accurate records of customer interactions, inquiries, and complaints by documenting relevant information in the CRM (Customer Relationship Management) system or other databases
• They ensure data entry accuracy and maintain confidentiality
• Product and Service Knowledge: They possess comprehensive knowledge of the organization's products or services, including features, specifications, pricing, and promotions
• They stay updated on product updates or changes to provide accurate information to customers
• Handling Customer Payments: In certain cases, Call Centre Executives may process customer payments over the phone, ensuring secure and accurate transaction processing
• They follow payment processing procedures and address any payment-related queries or issues
• Communication and Soft Skills: They possess excellent communication skills and can effectively listen, understand, and respond to customer inquiries and concerns
• They demonstrate empathy, patience, and professionalism when interacting with customers, aiming to build positive relationships