CCN Nursing supervisor

Roles Responsibilities

Pre conversion

1

To be responsible for IP patients counselling for present days discharge

2

To take ICU rounds post discharge counselling and filter potential patients

3

To meet doctors basis their generated leads and take their consent for required homecare service for patient

4

To do assessment in portal/ or Manual of every converted lead. Assessment form to be duly filled

5

Coordination with other spokes in case lead has to be transferred in other spokes ( after conversion )

6

Making visits for assessment for out of hospital leads and end to end coordination with OOH patients till leads closure.

7

Coordinating with Nobin for CCN packages, discounts on CCN lead and offer the final price to patient till lead closure.

8

All three documents to be duly filled and signed - Registration, KYC Patient Agreement (Only for CCN) + advance after conversion

Post conversion

1

Handover the relevant documents (Registration, KYC Patient Agreement) forms to UC

2

Creating service request after conversion and forward the lead to UC and service operations to be taken up by UC further.

3

If ATL get escalation in any form by running patients, ATL will post the escalation in respective spokes/ service group and operations team will take up the escalation and give solution.

BAU

1

To maintain patient wise ICU tracker for their respective units and share with stakeholders on daily basis.

2

To keep the doctor updated on running patients.

3

To align ICU TLs/ Nursing staffs and other stakeholders.

4

To be responsible for given individual targets and work with team on MOM growth plans

5

To provide required data to ASM/AH for weekly/daily/monthly calls.

6

To become the part of all trainings/ meetings or calls are planned for sales/ATL team.

7

Information of service dis-continuation to be timely mentioned in the Service Stopped group