Regional Operations Manager - Shipping Industry (5-18 yrs)

Role: Regional Operations Manager

Job description:

- Lead, motivate and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports.

- Ensure a right-sized team availability in terms of headcount, skills, relevant knowledge, and experience. Create an environment for continuous learning by providing a business overview to team members and motivating them to keep abreast with knowledge and key trends

- Handle and direct routine commercial operation tasks such as operations procedures, voyage orders, bills of lading, letters of indemnities, tank cleaning, stowage plans, handling heated cargoes, disbursement accounts, etc

- Handle claims arising from charter party disputes, bills of lading, cargo contamination, cargo shortage, bunkers etc.

Improve engagement of the pool partners and propel service delivery through the development and application of relevant milestones, benchmarks, KPI s and feedback

- Ensure all relevant systems are updated i.e., IMOS, and work on continuous improvement in commercial operations strategies by standardization of processes and systems

- Handle complex change management processes for the segments and support management services in their goal of creating a bigger pool by delivering ideal customer experience

- Be a process expert in commercial operations and provide direction to the team in case of any complex situation and exception handling and anticipate potential problems, risks and suggest qualified solutions to same

- Identify strategic opportunities for partnership, improve collaborative relationships with internal and external stakeholders while becoming a trusted advisor for them

- Improve best practices within the team members and develop a medium-term strategy to gain an advantage in the market for the respective segment, create SOP/ process guidelines for complex situations

Skills:

- An ideal candidate should come with a master s degree in the marine field or management level position from a seafaring background with 5 to 18 years of overall work experience and 3 to 8 years of relevant shore experience in the tanker industry and below abilities

- Deep understanding of end-to-end tanker shipping value chain including advanced knowledge of Charter Party and Legal requirements

- Proficient with at least one Voyage Management software and with MS Office product suites for purpose of analysis and presentations

- Good commercial mindset with a focus on optimization and a result-driven approach

- Customer-centric mindset with good stakeholder management skills

- Good English communication skills both written and verbal and confident in public speaking and in making presentations internally, to customers and to partners