Telecaller

Dolphin Head Hunters is looking for Telecaller to join our dynamic team and embark on a rewarding career journey

A telecaller is a customer service representative who contacts customers over the telephone

A typical job description for a telecaller includes the following responsibilities:1

Make outbound calls to customers to promote products and services, or follow up on recent purchases

2

Respond to customer inquiries and provide information about products and services

3

Resolve customer complaints and provide appropriate solutions

4

Keep records of all customer interactions and transactions, updating customer information in a database as necessary

5

Meet and exceed sales and customer satisfaction targets

6

Continuously improve product and service knowledge to provide accurate information to customers

7

Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings

8

Follow all company policies and procedures, including those related to confidentiality and data security

9

Participate in training and development opportunities to improve skills and knowledge

10

Adhere to schedules and work efficiently under pressure to meet deadlines