Manager | Control Tower | Operations

Position: Manager - Control Tower Operations
Experience: 2+ years
Education: Graduate from Tier 1 Institute (IITs, NITs, BITS, etc.)
Skills: Automation, Program Project Management, SQL, Data Analytics, Problem Solving, Leadership

About the Role:

We are seeking a highly motivated and skilled Manager to lead the Control Tower Operations at Medibuddy. The ideal candidate will have experience in managing cross-functional teams, driving automation initiatives, and implementing operational excellence across multiple business lines. You will be responsible for monitoring and optimizing real-time operations while ensuring high levels of service delivery through data-driven decision-making and collaboration.

Key Responsibilities:

• Lead the Control Tower Operations: Oversee the day-to-day functioning of the control tower, ensuring real-time visibility and operational control across all service lines.

• Team Management: Build, train, and manage a high-performing team to monitor and respond to operational issues, escalations, and drive proactive measures.

• Program and Project Management: Lead and manage multiple automation and process improvement projects, working with cross-functional teams (product, engineering, and operations) to streamline processes and reduce operational bottlenecks.

• Automation: Implement automation initiatives to optimize workflows and increase operational efficiency.

• Data Analytics: Leverage data analytics tools to monitor KPIs, generate insights, and provide solutions for improving efficiency and performance. Strong proficiency in SQL is required.

• Problem Solving: Drive critical problem-solving initiatives by analyzing operational issues, identifying root causes, and implementing sustainable solutions.

• Stakeholder Collaboration: Work closely with leadership, product teams, and external stakeholders to align operational strategies with business objectives.

• Operational Excellence: Continuously identify opportunities for improvement in operational processes to enhance service levels, customer satisfaction, and reduce costs.

• Reporting: Provide regular reports on operational performance, project status, and key metrics to senior management.

Qualifications:

• Bachelor s or Master s degree from a Tier 1 Institute (IITs, NITs, BITS, etc.).

• 2+ years of experience in control tower operations, program/project management, or a similar role.

• Strong knowledge of automation tools and hands-on experience driving automation initiatives in a business environment.

• Proficiency in SQL and ability to work with large datasets for decision-making and reporting.

• Data-driven mindset with the ability to perform deep data analysis and deliver actionable insights.

• Excellent problem-solving skills with experience in resolving operational issues in real time.

• Demonstrated leadership abilities in managing and mentoring teams, driving collaboration across functions.

• Strong communication and interpersonal skills, with the ability to influence and manage stakeholders at all levels.

Preferred Skills:

• Experience in the healthcare, logistics, or e-commerce sectors.

• Experience in using tools like Power BI, Tableau, or similar for data visualization.

• Exposure to lean methodology, Six Sigma, or other process improvement frameworks.