145 DMart Jobs

Position: Production Support Engineer (L2)

Experience: Min 4-7 years of relevant experience

Education: BE/B Tech/M Tech/MCA

Role & responsibilities

• Responsible for global service delivery & DR management, application production support processes and incident management. (Mandatory)

• Own the overall production support for all tracks.

• Capture and action the root causes for critical and fatal incidences

• Crisp reporting of the metrics on weekly and monthly basis

• Coordinate with all tracks for smooth functioning of applications

• Reduce repetitive activities efforts by fixing issues or by automating with the help of development team

• Ensure clear and prompt communication to the stakeholders and leadership with production uptime metrics

• Create issues handling process, standardize and enforce with all tracks, keep it up-to-date

• Create and implement a plan to scale the support team based on the business expansion plan

Preferred candidate profile

• Good Communication Skills in English - verbal and written (mandatory)

• Experienced in ITSM and issue tracking processes and tools like Manage Engine SDP

• Good hands on experience of using JIRA tool and Excel is mandatory

• Knowledge of Ecommerce domain (Preferred)

• Knowledge of BCP (Business continuity planning) and DR (Disaster Recovery) process (Preferred)

• Sound understanding of application production support processes and incident management. (Mandatory)

Perks and benefits

• 5 days working

• Able to work in product based environment

• Ample opportunities to learn