Receptionist

DIYA GREENCITY PRIVATE LIMITED is seeking a highly motivated and customer-focused CRM Executive to join our team on FULL Time ON SITE basis for the affordable group housing project Diya Greencity in Raj Nagar Extension Ghaziabad, Uttar Pradesh, India. This project is built under affordable housing policy of Awas Bandhu, U.P. Housing & Development Board. Uttar Pradesh Government. This is an excellent opportunity to provide exceptional customer satisfaction in successful large-scale housing project . Associating with projects built directly under state government policy will help in growth of individual seeking career in similar fields.

Responsibilities:

• Manage front office operations, ensuring a smooth flow of communication between departments.
• Handle incoming calls, respond to queries, and direct them to relevant personnel.
• Perform telecalling activities to promote company services and products.
• Coordinate with other teams to resolve customer issues and improve overall customer satisfaction.
• Maintain accurate records of all interactions through effective note-taking and documentation.
• Should be more fluent in English communication

Qualifications:

• Bachelor's degree in a relevant field or equivalent experience.
• Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.
• Excellent verbal and written communication skills in English and Hindi.
• Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.
• Analytical mindset with the ability to analyze customer data and generate insights.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Detail-oriented with strong organizational and problem-solving skills.
• Flexibility to work on weekends or extended hours, if required.

Work Timings :

Monday to Saturday 9.00 am to 6.00 pm If you are passionate about providing exceptional customer service, possess excellent communication skills, and thrive in a dynamic and challenging environment, we invite you to join our team. Together, we can make a difference in the lives of our valued customers.

To apply, please submit your resume and a cover letter highlighting your relevant experience and why you are the ideal candidate for this role.

Email ID. : hr@diyagreencity.com

Call / Whatsapp : +91-7838846733

Project Website. : https://diyagreencity.com

Project Site. : https://goo.gl/maps/haYVq2xkUxJvBZMz6