Technical Delivery Professional - SNOW

• Responsible for Technical Consultancy for all delivery led activities that support the Client Complex Contracts for ServiceNow ITSM (inc New Business and Complex Contracts Delivery on systems as SeviceNOW , Expedio, APIGW etc.) and ensuring these are appropriately aligned and supporting/enabling realisation of the strategy. Experience in Telecom Domain knowledge in Service Assurance area is mandatory.

• Responsible end-to-end consultancy for Automation , Expectation is for the individual to work on delivering multiple contracts simultaneously in the Automation area. OSS/BSS Experience is mandatory. ITIL knowledge is added advantage.

• Utilising up to date knowledge of market trends and technical innovation with a focus on Automations and working with the market unit (Client) to ensure correct underpinning of business strategy and Technology to ensure compliance with Group technical direction.

• Ensure exploitation of systems and technology to deliver agreed transformation goals aligned to business strategy and to track benefit outcome. KEY ACCOUNTABILITIES (the core activities, DECISIONS, outputs expected of the role, regulatory & legal requirements)

• Will be seen as a Technical Consultant Expert with regard to Client Complex Contracts Strategy.
• Understanding what matters to customers and to our business.
• Responsible for ensuring that the appropriate level of Technical support is provided at all stages of defining and implementing the rolling 3 year strategy and system capability roadmap - from concept through development to implementation and benefit realisation.
• Responsible for ensuring proposed roadmap has Technical solutions which underpin the business strategy in an optimum way and able to exploit technical advances to create new opportunities.
• Working with business representatives, process leads, analysts and domain architects to ensure appropriate solutions are defined at all stages of the process inc driving down processes/increase customer experience by utlisation of technical solutions.
• Strong understanding of technical and industry trends in the Systems space including how the Client Service stack is best utilised for Contract delivries.
• Engagement with internal business development and business management teams to be able to articulate the system roadmap in support of winning/retaining new business as required.

Nature of the Problems

• Ability to define the most complex undefined solutions which will deliver positive business impact.
• Ability to manage highest levels of ambiguity when dealing with emerging business strategy.
• Proven ability to build and maintain long term stakeholder/supplier support.
• Significant knowledge and interest in current and emerging trends in automations, Inventory with a focus on components across Automation and analytics systems technologies.
• Working across disciplines and interest groups to influence the system strategy solutions for Client
• Ability to investigate across disciplines and functions to understand problems and provide technical solutions.
• Ability to automate as many tasks as possible to make sure no repeatable manual task persists in whole of the Service Assurance area

Measures of Success/KPIs

• Delivery of agreed yearly targets for progression of the Billing & Reporting system roadmap.
• Successful realisation of benefits as defined by the portfolio of approved business cases for the in year roadmap.
• Ownership of downstreaming technical innovations that create new business possibilities within systems area.
• Simplification of Processes /Increase Customer Experience by utilisation/delivery of Technical Solutions

Nature of Internal/External Interaction

• Liaising with key stakeholders.
• Key representative with technical and system suppliers as required.
• Engage with BT specialist expertise for consultation on complex business issues.
• Work across TSO to ensure business requirements are un derstood by all parties engaged in developing system solution.
• Proactive thinking with a can do attitude

Resource Complexity

• Virtual People Management of technical teams, inspiring talent and creating brilliant working teams
• Responsible for working with global teams across multiple languages timezones and cultures. Change
• Will deliver and drive business improvement through IT led change management.
• Play a key part in driving system delivery strategy by providing Technical Solutioning and Consultancy, implementing a critical part of the proposed end to end system delivery model.