2 Dish Network Jobs

Role & responsibilities

• Maintain continuous communication with Product Owners, Team members and Vendors to ensure seamless operations.
• Manage the day-to-day operations of the shift, ensuring the team is staffed and SLA commitments are met.
• Manage the Online Charging, Mediation and Billing Operations teams, collaborate with cross-functional teams to enhance the tools and systems.
• Work closely with POs to plan the TEST and PROD deployments.
• Work with the vendor team to plan the Product fix installations and perform the impact analysis on moving it to Production.
• Prepare the weekly report for the SLA, tickets and Incidents handled and publish to management/required stakeholders.
• Manage a team of 10-15 engineers working in shifts
• Handle escalations and guide support engineers by understanding the problem.
• Propose, drive and implement automation initiatives to reduce manual work.

Preferred candidate profile

• Engineering degree with 15+ years of experience with at least 5+ years of experience in telecom Billing Operations with minimum 4 years of experience in managing the telecom operations team.
• Experience in Incident and Problem Management.
• Experience in Agile Scrum Delivery, Devops and Stakeholder Management.
• Experience in AWS, CI/CD, Kubernetes
• Experience in Mediation, Online Charging will be an advantage.
• Strong written and verbal communication skills

Perks and benefits

• Employee Stock Purchase
• Term Insurance
• Accident Insurance
• Health Insurance
• Training Reimbursement
• Gratuity
• Mobile and Internet Reimbursement
• Team Outings