Manager, Billing

Your New Role
The Job

This position exists to support and lead O rder to Cash workstream s of Warner Bros. Discovery WBD Advertising, Affiliate Distribution, Streaming Subscription and several other revenue streams . This person will develop and deliver plans of action with the purpose of driving successful outcomes and effective customer relationships resulting in improved Cash Flow. This role will have managerial responsibilities over a direct team performing tasks including but not limited to: billing, dispute management, order management, cash receipts and application and work closely with OTC Management & business stakeholders

Your Role Accountabilities

• Oversee weekly/monthly billing and collection activities including timeliness of billing resolution.

• Provide managerial support to team in resolving disputes and chargeback issues with customers and internal stakeholders

• Conduct account reviews for A/R balances and provide updates to management on Account Receivable health status with the intention of improving on Days Sales Outstanding (DSO)

• Provide and manage related AR reporting for KPIs and other performance metrics

• Manage internal and external relationships with key clients

• Collaborate with internal & external teams to organize and monitor the use of resources required to provide high quality and cost-effective O T C service delivery

• Manage special projects and analysis as required to meet responsibilities and objectives of the business

• Lead a team of talented resolvers and analysts through recruitment, training, coaching, and self- empowerment

• Maintain documentation for compliance reporting and audits

• Qualifications & Experience

• Commerce Graduate or MBA or CA Inter with 10+ years of O2C experience with experience of Cash Applications for APAC / Europe customers for SSC/BPO.

• Experience in S4, Peoplesoft Financials and SAP is preferred.

• Experience in the Media Industry and/or Media Sales is preferred.

• A working knowledge of Microsoft Office products (Outlook, Word, PowerPoint)

• Should have a complete understanding of the OTC process.

• Strong listening, verbal and written communication skills

• Ability to work independently, creatively and efficiently.

• Proven track record in meeting deadlines

• Open to UK and US Shift time zones

• Fluent in English mandatory