Role & responsibilities
Sales Duties:
- Meet or exceed weekly, monthly, yearly sales targets
- Establish rapport and build a professional relationship with clients
- Qualify customer by asking clear, direct, exploratory questions to understand their needs
- Expertly handle customer inquiries, and confidently promote and sell NewAge Products
- Work closely with peers and leadership team to support inbound calls, outbound calls, virtual consultations, chat, SMS, and email channels of the business
- Provide timely follow-ups to ensure effective closing of all sales opportunities
- Diligently gather customer input on design requirements and convey detailed information to the Design Service team; validate the completed design to ensure it matches the customers needs
- Maintain product knowledge and stay current with all marketing promotions
- Upsell, cross-sell, and offer services to provide the best customer experience
- Provide a world-class sales experience and be a NewAge brand ambassador during every interaction
General Duties:
- Regularly share customer feedback to help business plan future products, processes, or other services that are not currently in place
- Identify gaps or issues that could risk the success of sales or promotions, and escalate the concern to leadership for review
- Support peers and CFTs with inquiries, new initiatives, and case handling
- Maintain a high level of work quality across all responsibilities
- Other related duties as assigned
Preferred candidate profile
- Minimum 2 years of Call Centre experience
- Minimum 2 years of Customer Service and/or Sales experience; refined selling techniques mandatory
- Exceptional English skills; written and verbal communication
- Experience in a fast-paced customer service/sales environment (up-selling and/or cross-selling)
- Proven track-record of closing leads, meeting or exceeding sales targets, and a solid approach to overcoming objections during sales pitches
- Ability to work independently and demonstrate initiative; ability to solve problems with minimal guidance; ability to think outside the box
- Experience using Microsoft Office software in particular Outlook, Word and Excel
- Experience preparing 3D kitchen, garage or bathroom designs is an asset
- Interior design experience and a passion for home décor is an asset
- Experience working with design software is an asset
- Experience with a big box store, home improvement or logistics/freight company is an asset
Candidate should have below requirements at their home for WFH
- Steady broadband or cable Internet
- Appropriate working desk for Work from home
Employment Type: Full Time, Permanent
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