Cash Management Coordinator (Blended Process)

Diebold Nixdorf automates, digitizes and transforms the way people bank and shop. As a partner to the majority of the World's top 100 financial institutions and top 25 global retailers, our integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. We are seeking a Senior Cash Management Coordinator.

Description

Forecasts cash requirements for client ATMs and plans replenishment schedules to ensure the ATM estate has optimum levels of cash at all times. Ensures achievement of all customer and internal SLAs and KPI, addressing and / or escalating performance issues as required.

Responsibilities

• Provides Cash Management support for a region, consisting of +/- 250 ATMs and dispensing $5 - $10 million per month.
• Analyzes ATM transaction performance to ensure continuous operation, investigate down terminals and dispatch appropriate service personnel for problem resolution.
• Initiates drawdown requests to transfer residual cash back to funding bank account.
• Requests wire transfer of funds from funding bank accounts to correspondent bank accounts.
• Focuses on resolving all issues and escalating as required.
• Identifies cash-out situations, analyzes data to determine cost justification for emergency runs and dispatches cash handler as required.
• Reviews carrier notification paperwork and investigates carrier overages and underages.
• Investigates low performing ATM terminals and works with Cash Management team members on corrective action to improve transaction performance.

Required Qualifications

• Education or equivalent work experience required.
• Minimum of 0-6 years of relevant experience or equivalent combination of education and experience in Cash Management.
• Good business English skills (Written and spoken).
• Only candidates who are willing to work in night shifts (10.30 PM to 7.30 AM & 11.30 PM to 8.30 AM) will be considered.