Sr. manager (Operation)

POSITION: Sr. Manager (Operation)

Experience: 6+ years

Location: Sector 16A, Film City, Noida, UP

Working: Work from office (6 day, Saturday WFH) - 9AM-6PM

Role Overview: We are seeking a Sr. Manager of Operations with deep expertise in localization to manage the end-to-end delivery of translation projects and oversee our translator operations. The ideal candidate must have a strong technical background, with a focus on localization tools and technology, to drive operational excellence and deliver quality translations at scale

Key Responsibilities:

1. Operations Leadership:

• • Oversee project delivery, ensuring timely completion, high quality, and adherence to client specifications.
• • Develop operational strategies for scalable workflows that leverage AI and automation.
• • Collaborate cross-functionally with tech and sales teams to align operational goals with business strategy.

2. Translator Management:

• • Lead the recruitment, onboarding, and management of translators (in-house and freelance), optimizing translator performance and engagement.

3. Localization Project Delivery:

• • Drive project management of multilingual localization efforts, coordinating resources for timely, accurate translations.
• • Engage directly with clients for high-priority or complex localization projects.
• • Address potential project challenges with quick and effective solutions.

4. Technology Integration:

• • Collaborate with the tech team to fully integrate AI-driven machine translation tools like DOTA (Devnagri On the Air) into the localization process.
• • Lead the adoption of automation tools such as CAT (Computer-Assisted Translation) tools, TMS (Translation Management Systems), and AI-powered smart end pointing to optimize workflow efficiency.
• • Stay up to date on emerging AI/ML technologies in the localization space to drive process improvements.

5. Quality Assurance:

• • Implement quality assurance processes to maintain high translation standards.
• • Use data and analytics to continuously improve project performance, translator productivity, and translation quality.

6. Team Leadership & Development:

• • Lead a high-performing operations team, encouraging collaboration and innovation.
• • Facilitate ongoing training to keep the team updated with the latest tools, best practices, and localization trends.

Required Tools/Software Knowledge:

• • CAT Tools: Experience with industry-standard tools like SDL Trados Studio, MemoQ, or Wordfast.
• • TMS (Translation Management Systems): Familiarity with XTM Cloud, Memsource, or Smartling for managing localization projects.
• • QA Tools: Knowledge of Xbench, Verifika, or other tools for ensuring translation quality.
• • Localization Automation: Experience with AI/ML-powered translation engines and platforms like Devnagris DOTA or other similar tools.
• • CMS Integration: Experience integrating TMS with content management systems like WordPress, Magento, or enterprise platforms.

Qualifications:

• • Bachelors degree in Operations, Technology, or a related field; MBA preferred.
• • 6+ years of experience in operations management with a focus on localization and language services.
• • Proven leadership in managing large translator teams, freelancers, or vendors.
• • Deep technical expertise in localization software, CAT tools, and AI-powered platforms.
• • Strong project management skills, with experience in overseeing complex multilingual projects.
• • Excellent communication, problem-solving, and decision-making skills.

What We Offer:

• • An innovative work environment with exposure to AI/ML localization technologies.
• • Career growth opportunities in a fast-growing tech-driven company.
• • A culture of collaboration, innovation, and impact.

Interview Process: HR Screening >> 2 Director round >> HR Closure Round

NOTE- To Apply, Copy-Paste this link on Google to directly apply on career Site-- https://a.peoplehum.com/vgv4l

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