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Zensar Technologies
posted 5d ago
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Flexible timing
Key skills for the job
Job Description
The Level 2 Application Support Engineer will be responsible for providing second-line support for applications developed using the 4D programming language and database environment. This role involves troubleshooting and resolving complex issues, maintaining application performance, and supporting end-users and business teams. The ideal candidate should have a strong technical background, familiarity with 4D applications, and experience with application support processes.
Required Skills and Qualifications:
- Technical Knowledge :
- Strong experience with 4D application development and support.
- Proficiency in 4D programming language, database management, and query optimization.
- Familiarity with support ticketing systems and monitoring tools.
- Problem-Solving :
- Excellent troubleshooting and analytical skills, with a focus on identifying root causes and implementing solutions.
- Ability to work under pressure and prioritize tasks in a fast-paced environment.
- Communication :
- Strong written and verbal communication skills to effectively document and explain technical issues.
- Proven experience in working collaboratively with cross-functional teams and end-users.
- Experience :
- 2-5 years of experience in Level 2 application support or a related technical support role.
- Experience with ITIL or other service management frameworks is a plus.
- Previous experience in supporting business applications in industries such as finance, healthcare, or logistics is advantageous.
Preferred Certifications (Optional):
- ITIL Foundation Certification or equivalent.
- 4D Developer Certification (if available).
Key Responsibilities:
- Issue Resolution and Troubleshooting
- Respond to and resolve escalated issues from Level 1 support
- Analyze, troubleshoot, and resolve application incidents, both functional and technical, ensuring minimal disruption to users.
- Use 4D-specific tools and logs to investigate issues and determine root causes.
- Document and communicate resolution steps to Level 1 support and business users.
- Technical Support and Maintenance
- Monitor application performance, manage error logs, and preemptively address potential issues.
- Manage configuration settings within the 4D application and execute minor configuration changes as needed.
- Assist in application maintenance tasks, including data validation, integrity checks, and application optimization.
- User Support and Training
- Work closely with business users and Level 1 support teams to provide clarity on technical issues and application functionality.
- Assist in creating user guides, FAQs, and training materials for end-users.
- Document troubleshooting processes, known issues, and solutions to create a knowledge base for the support team.
Employment Type: Full Time, Permanent
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What Developer at Zensar Technologies are saying
Developer salary at Zensar Technologies
reported by
31
employees
₹3
L/yr - ₹8
L/yr
30%
less
than the average Developer Salary in India
View more details
What Zensar Technologies employees are saying about work life
based on 2.4k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Zensar Technologies Benefits
Submitted by Company
Work From Home Team Outings Health Insurance Vacation & Paid Time Off Sabbatical
Submitted by Employees
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Zensar Technologies Mumbai Office Location
Mumbai, Maharashtra Office
Magnet House 2nd Floor, Magnet House Narottam Morarjee Marg, Ballard Estate, Mumbai - 400 001
Mumbai, Maharashtra
400001
400001
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