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based on 3.2k Reviews

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Operations Service Specialist , Associate

2-4 years

Pune

Operations Service Specialist , Associate

Deutsche Bank

posted 26d ago

Job Role Insights

Flexible timing

Job Description

Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.

    Your key responsibilities

    • Management of support activities for service operations, such as troubleshooting and solving incidents and problems / service delivery
    • Take overall responsibility for the resolution of incidents and problems within the team & oversee the resolution of complex incidents
    • Ensure analysts are using the correct troubleshooting methods and processes
    • Assistance in managing relationships with involved business partners
    • Manage escalations by collaborating with customer Service, other service operations specialists and relevant TDI functions to resolve escalated issues properly and quickly
    • Overview of areas that need monitoring, reporting and improvement
    • Identifying the required metrics and ensuring that they are addressed, monitored, and improved where necessary

    Your skills and experience

    • Experience with multiple technology stacks (Full Stack, Microservices, SQL/DB2/Oracle database, Cloud based platforms, JAVA, etc.)
    • Working knowledge of standard tools (Service-Now, Confluence, JIRA)
    • Working knowledge of Monitoring applications (ITRS Geneos, Splunk, New Relic, Nagios, etc.)
    • ITIL & GCP qualified desirable.
    • English language skills mandatory, German CEFR A1 level mandatory (higher desirable)

    Education

    • Bachelors degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)

    Employment Type: Full Time, Permanent

    Read full job description

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    People are getting interviews at Deutsche Bank through

    (based on 194 Deutsche Bank interviews)
    Job Portal
    Referral
    Campus Placement
    Company Website
    Recruitment Consultant
    Walkin
    34%
    18%
    15%
    8%
    4%
    2%
    19% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Deutsche Bank are saying

    What Deutsche Bank employees are saying about work life

    based on 3.2k employees
    66%
    86%
    75%
    90%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Deutsche Bank Benefits

    Free Transport
    Cafeteria
    Health Insurance
    Work From Home
    Job Training
    Soft Skill Training +6 more
    View more benefits

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    Deutsche Bank Pune Office Location

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    Pune Office
    Business Bay, Wing 1, Jayprakash Nagar, Yerawada Pune Pune
    Maharashtra 411006

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