Team Manager Operations - Global Reporting & Performance Measurement

Job Title: Team Manager Operations - Global Reporting & Performance Measurement- Associate, AS

Role Description:

• The Associate/Team Manager Operations is typically responsible for the supervision and oversight of the team and/or workflow and functions, Candidate/Applicant may perform regular business activities but in the main has responsibilities for people management, workflow (process & controls), this would include to a large degree oversight of performance to KPI's, Risk Mitigation, SLA's.
• In Addition to the professional role framework, the Team Manager in the current capacity will be responsible for below objectives:
• 50%- Production BAUs and Management Support, 50%- People, Process & Controls

Your key responsibilities:

• Steady Platform for Reporting activities: The team manager needs to collaborate with the various internal teams to make sure that the reporting platforms are up and running and no impact on Daily BAUs, Adhoc /Urgent tasks in their functions (Measures: KPIs per process)
• Optimum Utilization of team strength & Cross trainings wherever required.
• Operational Excellence: Successful completion of Ongoing projects, streamlining and stabilizing the process after Go Live
• Suggest/Implement Process improvement ideas by removing the non-value-added process - Cost Efficiency Ideas
• Involvement with the functional leads in Global Client reporting, taking leads in strategic initiatives - (KOPs migration, Knowledge Sharing sessions), connects within the global leads- Client, Performance, Regulatory Reporting
• Client Centricity: Provide structured reporting services, working with cross functional teams to enhance the service delivery levels across all process within GRPM
• Work towards timely and effective resolution on all client (internal/external) queries within agreed SLAs
• Synergies between Tech & Ops for possible automation
• People, Talent Development: Have expertise or deeper understanding of process, product and/or the business and play a key role in facilitating communication between functional teams, sharing knowledge, collaborative approach.
• Talent Retention, Effective back up planning and managing team staffing within respective sub functions.
• Motivating and keep the team engaged specially during WFH (Virtual connects) very important.
• Provide constructive and on-going feedback to the direct reports and team members to achieve common goals of DWS/RPM as a whole.
• Stakeholder Management: Engage with function wide, DWS India wide initiatives representing /leading the events.
• Collaboration, effective communication with onshore colleagues and key stakeholders of current & any upcoming topics in the team
• Foster the culture of One Global Team and Partner with the respective sub functions colleagues (FFT) to improve the existing processes within RPM India Ops - Working on Strategic projects and other topics along with the respective functional leads in GRPM
• Compliance and Control: Inculcate Positive growth and open mindset for self, team.
• Create a professional atmosphere and working culture fostering the values of Team spirit by being a true team player.
• Ensure no policy violation, No Red Flags - Mandatory Courses, ERTA - Personal tradings etc

Your skills and experience:

• Exposure to Client reporting, Performance, and Investment reporting/Banking (Finance) background.
• Understanding of Asset Management Operations preferred not mandatory.
• Minimum People handling experience 2-5 years.
• Good understanding of process SLAs/KPIs and experience in stakeholder handling.
• Ability to work under tight deadlines.
• German skills minimum B2(.2), or C1 (from Max Mueller bhavan)
• Knowledge & usage of applications like Aladdin, Bloomberg would be an added advantage.
• Lead, represent the function in different forums, engage with colleagues in Frankfurt etc
• Accounting/Finance knowledge would be an added advantage.
• Ability to analyze data to determine root cause of problems.
• Good communication and interpersonal skills
• Ability to take ownership, priorities work and mange time effectively.
• Sound MS Office skills in particular MS Excel & Access
• Result-oriented, motivate team members, retain top talent and development etc
• All process related to Employee onboarding until termination etc
• Team-player and Flexibility in working hours.

How we'll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs