client implementation_ DevOps Engineer

Designation: Associate

Location: Mumbai & Bangalore

Shift: UK

Your skills and experience

• Experience of managing SaaS platforms in a similar role/capacity, particularly in fintech or banking solutions
• Strong understanding of SaaS platforms, their architecture and configuration, cloud infrastructure (AWS, google, Azure) and monitoring tools (e.g. Grafana, Splunk or security command center) and enterprise technology integration.
• Hands-on experience with incident management, system troubleshooting and root cause analysis. Competence in analyzing logs, usage data and performance metrics to identify trends or anomalies. Knowledge and understanding of infrastructure as code tools like Terraform.
• Basic knowledge of scripting languages like Python, Bash or PowerShell.
• Understanding of containerization (e.g. Docker, Kubernetes) and version control tools (Git)
• Exposure to site reliability engineering practices or devops workflows, knowledge of Devops principles and familiarity with CI/CD pipelines is a must (e.g. Jenkins, Github actions etc)
• Networking: Basic understanding of firewall configurations and networks (e.g. DNS, TCP/IP, SSL) Knowledge of ITIL practices and service management tools
• Excellent problem-solving, communication and relationship-building skills.
• Knowledge on various Authentication methods TLS /mTLS, OAuth2.0, bearer token etc, Encryption/Decryption, Digital Signature
• Demonstrable knowledge of API (Application Programming Interfaces) and third-party integrations. Knowledge on REST API Integration and communication protocols (SFTP, AS2, HTTPS, FTPS)
• Security Protocols: Knowledge of TLS/mTLS, OAuth2.0, bearer tokens, and SSH authentication.
• Familiarity with various payment and reporting message formats (e.g., SWIFT MT101, MT940, MT942, and MX messages like pain.001.001.02, pain.001.001.03, pain.002.001.03, pain.008.001.02, camt.053.001.02, camt.052.001.02).
• Experience in BI tools like PowerBI or Looker is an added advantage.
• Banking Payment Products: Knowledge of various banking payment products globally (e.g., SEPA, FTS, ACH, UPI, NEFT, RTGS, FAST), common workflows in Banking and Fintech.
• Familiarity with regulatory or compliance considerations in the financial services sector

Competencies

• Excellent Communication Skills: Strong abilities in communication, psychology, and writing.
• Client Focus: Ability to balance the interests of Deutsche Bank and its clients effectively.
• Organizational Skills: Good organizational abilities with a keen attention to detail.
• Pressure Management: Capability to work under pressure and meet tight internal and client deadlines. Self-Motivation: Strong self-motivation, sound judgment, and a proactive attitude.
• Teamwork: Encourages and reinforces teamwork, collaborating well with others.
• Passion: Demonstrates passion in all aspects of work

Your Profile and background

• Education: Bachelors degree in computer science, information systems or a related field.
• 3+ years of experience in client services, site reliability, or a similar hybrid techno-functional role, preferably in a SaaS or Fintech environment.
• Customer Service Experience: At least 2 years of proven experience in customer service within a Corporate Investment bank.
• Cash Management Knowledge: Understanding of cash management and related products, preferably within an international Corporate Investment bank, including global and domestic clearing systems and payment mechanisms, and awareness of new market developments (e.g., APIs).
• Language Skills: Fluent in English, both written and spoken.