3 Demandlane Jobs

We are looking for a Senior Product Operations Manager to drive operational excellence, streamline processes, and optimize engagement strategies across voice, text, and AI-based automation workflows. This role is critical in managing complex dialling strategies, campaign execution, compliance adherence, and process optimization to ensure a high-impact and efficient product operations function.

Key Responsibilities:

1. Project & Process Management

• Oversee and manage the entire call funnel and texting operations.
• Coordinate new project setup and execution.
• Develop and maintain roadmaps for product operations, aligning with R&D and operational objectives.
• Define and implement best practices in workflow automation and process optimization.

2. Engagement & Optimization Strategy

• Design and implement automation workflows to optimize engagement and conversion rates.
• Lead A/B testing and experimentation to improve dialling and texting strategies.
• Enhance lead segmentation, ranking, and scoring models.
• Implement AI-driven engagement workflows using NLP, LLMs, and intelligent automation.

3. Dialling & Texting Strategy

• Develop and optimize dialling strategies to improve conversion rates.
• Configure and manage dialler settings, including AMD, call routing, and IVR updates.
• Oversee texting operations, ensuring compliance with 10DLC, toll-free regulations, and carrier guidelines.

4. Compliance & Regulatory Adherence

• Ensure adherence to FTC, TCPA, and other applicable regulations.
• Monitor and remediate caller ID flagging and compliance risks.
• Maintain logs, reporting, and proactive alerts for compliance and risk mitigation.

5. Data & Performance Analysis

• Conduct root cause analysis (RCA) and triage failures in dialling, texting, and automation workflows.
• Implement real-time monitoring of dialler and call performance KPIs.
• Develop reporting dashboards and actionable insights to improve campaign efficiency.

6. AI & Automation Integration

• Manage and improve Text AI and Voice AI automation workflows.
• Work closely with engineering teams to prioritize feature requests and enhancements.
• Experiment with new AI-powered engagement tools to optimize lead qualification.

7. Team & Vendor Management

• Lead cross-functional coordination with marketing, operations, engineering, and compliance teams.
• Manage relationships with external vendors for dialling, messaging, and branded calling solutions.
• Train and mentor junior team members, ensuring operational excellence.

Key Skills & Qualifications:

• Project Management Expertise Experience in managing complex workflows and optimizing operational processes.
• Automation & AI Knowledge – Understanding of NLP, LLMs, and workflow automation tools (e.g., Zapier, Power Automate).
• Dialling & Contact Center Operations – Strong knowledge of Vicidial, Asterisk, SIP, DID management, and dialling optimization.
• Data Analytics & Experimentation – Expertise in cohort analysis, A/B testing, lead segmentation, and funnel analysis.
• Compliance & Risk Management – Familiarity with 10DLC, TCPA, FTC regulations, and compliance monitoring.
• Campaign & Engagement Strategy – Ability to design and execute texting and calling strategies to enhance conversions.
• Cross-functional Collaboration – Strong communication and coordination skills to work with engineering, marketing, and ops teams.

Required Experience:

• 6+ years of experience in Product Operations, Business Operations, Growth, or Contact Center Strategy.
• Prior experience in fintech, SaaS, e-commerce, or telecommunications is preferred.
• Proven track record in process automation, workflow optimization, and operational analytics.
• Strong knowledge of CRM platforms, dialler systems, and customer engagement tools.

Why Join Us?

• Opportunity to lead and shape a high-impact product operations team.
• Work in a fast-paced, innovative environment with cutting-edge AI and automation tools.
• Collaborate with global teams across India, Nigeria, and Indonesia.
• Competitive salary, remote flexibility, and growth opportunities.