81 Delhivery Jobs

Key Responsibilities:

1. Database Development:

- Build and maintain a comprehensive database of stores and SMEs in the assigned markets.

2. Customer Acquisition:

- Conduct field visits to meet existing customers.

- Acquire new users via offline and online activation methods.

3. Market Analysis:

- Identify potential clusters and monitor existing demand patterns.

- Provide insights and feedback on market trends and customer needs.

4. Customer Onboarding and Training:

- Handhold initial 50-100 customers through the onboarding process.

- Ensure customers download the app before the service launch.

- Train customers on how to book services through the app.

- Inform customers about the start date of services.

5. Customer Relationship Management:

- Maintain strong relationships with customers to ensure high satisfaction and retention.

- Address customer queries and resolve issues promptly.

6. Sales Reporting:

- Track and report on sales activities and outcomes.

- Provide regular updates to the management team.

*Requirements:*

- Proven experience in sales, business development, or a similar role.

- Strong communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Familiarity with the logistics and supply chain industry is a plus.

- Proficiency in using CRM software and MS Office.

- Willingness to travel within the assigned market.

- Understanding of Local market and language is preferred