Asst. Manager/Dy. Manager/Manager

Key Responsibilities

Strategic

• Lead the development of a comprehensive customer strategy for DCM Nouvelle Specialty

Chemicals Ltd along with identification of key accounts and development of detailed plans

for ensuring key customer acquisition, retention & relationship building

• Drive lead-initiation with current and new customers and evaluate alignment with DCM

Nouvelle Specialty Chemicals Ltd capabilities by thorough examination of risks, potential

upside and customers requirements

• Build, nurture & enhance relationships with existing & potential new customers & partners
• Enhance DCM Nouvelle Specialty Chemicals Ltd Industries visibility & credibility within the

Agri Inputs Custom Synthesis & Manufacturing community

• Lead the identification of trendsetter ideas through researching thought leadership

literature, industry specific events, publications, and announcements

• Execute complex service agreements, contract amendments, renewals, and extensions and

manage their effective administration

Operational & Financial

• Maximize revenue for the DCM Nouvelle Specialty Chemicals Ltd Unit driven by new sales

orders and fulfilment of existing sales orders, along with ensuring key customer acquisition,

retention & relationship building in sync with organizational strategy

• Lead the streamlining of new customer orders by coordinating requirements, developing and

negotiating contracts and ensuring alignment between DCM Nouvelle Specialty Chemicals

Ltd capabilities & contracted customer requirements

• Ensure high standards of quality, responsiveness and service excellence while interacting

with customers over proposals, queries, reports or any other deliverables

• Ensure customer queries are responded to in the most effective and efficient manner
• Lead implementation of customer relationship management plan and customer acquisition

plan

• Establish evaluation criteria for identification of potential clients and preparation of RFPs
• Drive the development and implementation customer relationship programs with key

accounts including the use of score cards to gauge performance and the health of relationship

• Attend industry meets, such as association events and conferences, and provide feedback and

information on market developments and trends

• Communicate effectively with the client and respond to complex queries with regards to

contract obligation

People

• Recommend initiatives for building requisite skills & competencies for example, preparation

of RFPs, contract development, understanding contract clauses, terms and conditions

negotiations, rate negotiations etc. through focused professional development and capability

building initiatives for the Business Development function

• Review workforce capacity gaps within the Business Development function and ensure

timely recruitment in alignment with HR policies

• Actively sponsor, in conjunction with the Senior Management Team, the performance

management process of the Business Development team

• Ensure stability & sustainability through a robust succession planning process to meet

current & future staffing requirements in the Business Development function

• Recognize & reward excellent performers & affirm key contributions of employees toward

the achievement of goals & objectives of the Business Development function

• Inspire & motivate employees through demonstrated commitment to PI’s values, vision &

mission and exemplifying effective leadership, initiative and persistence needed to

accomplish goals and objectives.Role & responsibilities