Jira Administrator

DAZN is a tech-first sport streaming platform that reaches millions of users every week. We are challenging a traditional industry and giving power back to the fans. Our new Hyderabad tech hub will be the engine that drives us forward to the future. Were pushing boundaries and doing things no-one has done before. Here, you have the opportunity to make your mark and the power to make change happen - to make a difference for our customers. When you join DAZN you will work on projects that impact millions of lives thanks to your critical contributions to our global products.

This is the perfect place to work if you are passionate about technology and want an opportunity to use your creativity to help grow and scale a global range of IT systems, Infrastructure and IT Services. Our cutting-edge technology allows us to stream sports content to millions of concurrent viewers globally across multiple platforms and devices. DAZNs Cloud based architecture unifies a range of technologies in order to deliver a seamless user experience and support a global user base and company infrastructure.

Role Summary:

The Jira Administrator will play a pivotal role in optimizing our use of Atlassian tools to ensure the streamlined operations of the company. This role requires expertise in Jira, Confluence, and Bitbucket to drive the setup, maintenance, and enhancement of these tools, supporting teams across DAZN.

Key Responsibilities:

• Atlassian Suite Management: Administer, maintain, and optimize the use of Atlassian tools, including Jira, Confluence, and Bitbucket, ensuring they meet the evolving needs of the business.
• User Management: Set up, administer, and remove user accounts, ensuring the strict adherence to security guidelines.
• Customization & Integration: Customize projects, create custom workflows, set permissions, and integrate with other tools or plugins as necessary.
• Performance Management: Ensure that the Atlassian suite performs at optimal levels, with minimal downtime and in line with agreed SLAs.
• Training & Support: Offer training to new users and provide support to existing users, addressing queries and resolving issues in a timely manner.
• Documentation: Create and maintain detailed documentation related to configurations, procedures, and best practices for using Atlassian tools.
• Updates & Upgrades: Monitor and implement necessary software updates or upgrades, ensuring compatibility and minimal disruption.
• Collaboration: Work closely with various departments, including IT, development, and product teams, to understand and address their Atlassian tool-related needs.
• Security: Ensure that Atlassian tools comply with DAZN's security standards, conducting regular audits and responding to any potential threats or breaches.
• Reporting & Analytics: Develop and maintain dashboards and reports for tracking project status, performance, and other key metrics.
• Stay Updated: Keep abreast with the latest features, best practices, and changes in the Atlassian ecosystem, proposing and implementing relevant improvements.

Qualifications and Experience:

• Bachelors degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in managing Atlassian tools, especially Jira, Confluence, and Bitbucket.
• Demonstrated ability in customizing and setting up advanced Jira workflows, schemes, custom fields, and dashboards.
• Strong understanding of Agile methodologies.
• Familiarity with directory synchronization between LDAP and Atlassian tools.
• Experience with SQL and proficiency in querying the Jira database.
• Knowledge of integration between Atlassian tools and third-party applications.

Desired Skills:

• Excellent troubleshooting skills with the ability to diagnose and address user issues efficiently.
• Strong organizational and multitasking capabilities.
• Ability to work collaboratively within a diverse team environment.
• Excellent communication skills, both written and verbal.
• Passionate about continuous learning and adapting to new technologies.