HRIS Specialist

Job Purpose:

• Serve as the first point of contact for HRIS daily functional support.
• Manage issues reported through the ServiceNow, providing global end-user troubleshooting.
• Support projects and enhancements related to SAP SuccessFactors and LMS (EFront).

Main Tasks & Responsibilities:

• Provide support for global HR applications, including SAP SuccessFactors and EFront (LMS).
• Troubleshoot and resolve technical and functional issues across multiple SuccessFactors modules (Employee Central, Recruiting, PMGM, Compensation, Time-off, and Reporting).
• Respond to and manage end-user tickets via ServiceNow.
• Conduct end-user training to improve adoption and enhance the user experience.
• Document system processes, troubleshooting steps, and testing activities.
• Collaborate with HR and IT teams to support system enhancements and new functionalities.
• Identify and escalate risks or unresolved issues to management promptly.
• Participate in SuccessFactors release testing and validation.
• Support on Cross functional activity as and when required.

Skills & Technical Competences & Behaviors:

• 0-4 years of experience in HRIS, preferably with SAP SuccessFactors.
• Basic to intermediate admin knowledge of SuccessFactors (e.g., EC, Recruiting, PMGM, Time-off, Compensation, or Reporting).
• Familiarity with HRIS ticketing systems (e.g., ServiceNow) is a plus.
• Advanced knowledge of MS Office tools (Outlook, Excel, Teams, PowerPoint, Word).
• Experience in training or coaching end-users is an advantage.
• Strong problem-solving skills with the ability to work independently.
• Ability to work in a multi-cultural, global environment and communicate effectively.
• Strong analytical and documentation skills.
• Fluent in English (written and spoken).

KPIs:

• End-user satisfaction and feedback from support interactions.
• ServiceNow ticket resolution time and adherence to SLAs.
• Successful execution of system enhancements or projects within deadlines.
• Timely completion of testing and validation for new releases.