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2 Datamuse Jobs
Junior Technical Engineer
Datamuse
posted 9mon ago
Job Role Insights
Key skills for the job
Job Description
- Investigate and identify solutions to raised support incidents
- Investigate root cause for problems through effective collaboration between internal and external stakeholders.
- Diagnose and troubleshoot technical issues.
- Resolve technical issues within SLA and assist customers with the release management for the fixes.
- Ask customers targeted questions to quickly understand the root of the problem.
- Track tickets through to resolution, within agreed SLA.
- Talk clients through a series of actions, either via phone, email or chat, until the issue is solved.
- Properly escalate unresolved issues to appropriate internal teams.
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate solutions.
- Ensure all issues are properly logged.
- Prioritize and manage multiple open issues simultaneously.
- Work closely with software engineers and development teams to identify and resolve potential issues and defects.
- Document all issues and their solutions to help future efforts in the design and implementation of our software products.
- Experience working with REST API and hands on experience in using API clients like POSTMAN.
- Experience with one or more programming /scripting languages.
- Knowledge of Kubernetes, angular js, node js. MongoDB, java, Linux.
- Education B.Tech or equivalent bachelor s degree in computer science.
- Experience 1+ years.
People skills to have
- You have to put people, their real needs and experiences first.
- You must listen first and then act. Patience is a key virtue for this role.
- You must communicate clearly and effectively both in verbal and written.
- You must be able to think on your feet and rapidly learn new technologies and skills.
- You must be disciplined and have a commitment towards set timelines.
Employment Type: Full Time, Permanent
Read full job description What people at Datamuse are saying
Junior Technical Engineer salary at Datamuse
reported by
3
employees
₹4.5
L/yr - ₹7.5
L/yr
55%
more
than the average Junior Technical Engineer Salary in India
View more details
Datamuse Benefits
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