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3.7

based on 53.4k Reviews

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1 Wipro Data Center Engineer Job

Datacenter Engineer(Contract)

Wipro Limited

 · 

3.7

 based on 53.4k Reviews

3-7 years

Mumbai

1 vacancy

Datacenter Engineer(Contract)

Wipro

posted 11d ago

Job Role Insights

Flexible timing

Key skills for the job

ESIC AutoCAD Citrix VMware Microsoft Azure Active Directory

+ 10 more

Job Description



About The Role :



Do

  • Excellent communication skills
  • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
  • Answer incoming calls and respond to customers emails in timely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources and Offer Solution to customers.
  • Research, identify, and resolve customer complaints using applicable software.
  • Route calls and tickets to appropriate resources and Domains who can best support he user,
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.









    • Employment Type: Full Time, Permanent

    Read full job description

    Wipro Interview Questions & Tips

    Prepare for Wipro Data Center Engineer roles with real interview advice

    What Data Center Engineer at Wipro are saying

    3.4
     Rating based on 14 Data Center Engineer reviews

    Likes

    Good infrastructure and facilities

    Dislikes

    People behaving

    • Salary - Bad
      • +5 more
    Read 14 Data Center Engineer reviews

    Data Center Engineer salary at Wipro

    reported by 55 employees with 2-5 years exp.
    ₹1.9 L/yr - ₹6 L/yr
    15% less than the average Data Center Engineer Salary in India
    View more details

    What Wipro employees are saying about work life

    based on 53.4k employees
    64%
    72%
    63%
    78%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Wipro Benefits

    Submitted by Company
    Family and Parenting
    Perks and Benefits
    Health Care & Insurance
    Financial & Retirement
    Professional Support
    Vacation and Time off
    Submitted by Employees
    Cafeteria
    Health Insurance
    Free Transport
    Soft Skill Training
    Job Training
    Work From Home +6 more
    View more benefits

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    Wipro Mumbai Office Locations

    View all
    Mumbai  (8)
    Mumbai Office
    Sanghvi House,18, Subhash Road,Vile Parle (E),Mumbai Mumbai
    400057
    Mumbai Office
    Unit. No. 701, 7th Floor, A-Wing, Kensington SEZ Park, Hiranandani Business Park, Powai, Mumbai Mumbai
    400076

    Datacenter Engineer(Contract)

    3-7 Yrs

    Mumbai

    11d ago·via naukri.com
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