Security Services Engineer

Responsibilities:

Lead the customer and fully own both the customers experience and the process of upgrading or migrating a customer to Privilege on the Identity Security Platform.

Work directly with the customer to plan, upgrade, deploy, or configure the solution, preparing them for the upgrade or migration process.

Serve as the customers primary point of contact during planning, preparations, or upgrade of the customers environment when transitioning to the Identity Security Platform.

Assist Privilege Cloud customers with developing, managing, and executing project plans and timelines associated with the customer’s transition to the Identity Security Platform.

Guide the customer through Identity Security best practices associated with changes to their existing practices and processes in respect to the upgrade or migration to the Identity Security Platform.

Collaborate with R&D, Product Management, and other stakeholders to execute and continually improve the experience of upgrading and transforming customers' Privilege deployment to CyberArk’s new Identity Security Platform.

Requirements:

3+ years of professional work experience in an enterprise software company or systems integrator.

2+ years of experience at a SaaS, security, or IT vendor in a technical customer-facing role.

Experience setting up and installing enterprise software on Windows and Unix platforms.

Experience with Active Directory and IDP systems.

Ability to understand critical issues and bring appropriate resolution to complex problems.

Ability to anticipate risks and devise solutions in the moment.

Ability to understand enterprise customers and their needs.

Excellent organizational skills.

Excellent communication skills and extensive experience working with clients in an enterprise environment.

Strong written and verbal communication skills.

Security+ or similar security certifications are preferred