Customer Support Executive

Role & responsibilities

• Resolve customer queries, complaints or requests on daily basis
• Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner.
• Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings.
• Escalate complex customer issues to relevant stakeholders for timely resolution.
• Measure the quality of queries based on the effectiveness of solutions provided.
• Track the quantity of queries handled to ensure productivity and efficiency.
• Engage in cold calling to reach out to potential clients and promote our products/services.

Preferred candidate profile

• Minimum of 1 year of work experience in customer support or a related field.
• Impeccable communication skills, both verbal and written.
• Patience and the ability to handle challenging customer interactions.
• Experience with CRM tools is a plus.
• Basic proficiency in Excel/Google Sheets.
• Active listening skills to understand customer needs.
• Empathy towards customers to ensure a positive customer experience.
• Strong email writing skills.