Customer Support Executive - voice process

About DrinkPrime:

DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organisation that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day.

At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission and the team of DrinkPrime. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together.

Job Description:

Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers.

What will you be doing…

1.Provide help and advice to customers using DrinkPrime's protocols or services;

2. Communicate courteously with customers; 

3. Handle customer complaints/inquiries or requests;

4. Keep accurate records of discussions or correspondence with customers;

5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution;

6. Finding ways to measure customer satisfaction and improve services.

What we need in you..

1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc.

2. Experienced in Calls & Emails

3. Good to have chat experience (Optional)

4. Excellent English communication skills

5. Strong sense of customer empathy

6. Creativity and a good sense of humour will be an added advantage