Manager - Customer Success

The Customer Success Manager will be responsible for driving renewals of our customers and ensuring that they derive maximum value from the use of Simplotel. To achieve this, the account manager will interact regularly with the clients and build a strong lasting relationship and drive improvements to the customer's usage of Simplotel and drive adoption of new features that help customers.

Responsibilities :

- Drive renewals and upselling for Simplotel.

- Be in touch with our customers, analyse opportunities for improvement, and convince the customers to adopt such suggestions.

- Build and maintain strong long-lasting relationships.

- Understand various analytics of our customers, craft and implement strategies to grow it.

- Deliver metrics and analysis to customers to ensure that they understand the value of our platform

- Run Google Ad Campaigns and come up with SEO strategies for our customers.

- Manage schedule and prioritize well, in order to meet deadlines

Skills required :

- 0 - 3 years of Account Management or other customer facing experience.

- Graduate degree in Engineering, Business or Hotel Management. MBA a plus.

- Excellent written and verbal communication skills. Ability to convince internal stakeholders and customers.

- Strong analytics skills and good knowledge of Excel.

- Ability to work in cross functional teams.

- Experience in delivering client-focused solutions based on customer needs

- Excellent listening, negotiation and presentation skills

- Ability to prioritize among competing tasks

- Keen attention to detail and adherence to deadlines.

- Knowledge of e-commerce, Web analytics & SEO is a plus.