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Customer Success Manager
Egnyte
posted 22d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Become a product expert including the technical knowledge and practical business application s
- Manage new customers after the implementation process in order to ensure successful onboarding and adoption of our platform
- Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams
- Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services
- Keep customers informed of process and procedural changes
- Manage resolution of escalated customer issues
- Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements
YOUR QUALIFICATIONS:
- 3+ years of customer-facing type experience or equivalent with a track record of service excellence and best practices
- Success managing customer relationships at a software or SaaS company
- Proactive approach with a d emonstrated capability to identify and mitigate risk
- Experience working across multiple, internal teams to resolve customer issues quickly and effectively
- Previous experience with tech companies, specifically SaaS solutions
- Excellent communication skills (writing, listening, phone)
- A team player capable of high performance and flexibility working in a dynamic environment
- Ability to work US EST hours on a daily basis
Employment Type: Full Time, Permanent
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What Customer Success Manager at Egnyte are saying
Customer Success Manager salary at Egnyte
reported by
2
employees
with 6-16
years exp.
₹20.2
L/yr - ₹25.9
L/yr
75%
more
than the average Customer Success Manager Salary in India
View more details
What Egnyte employees are saying about work life
based on 16 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Egnyte Benefits
View more benefits
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