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1 Shriram Housing Finance Customer Service Manager Job

Customer Service Manager

2-7 years

Ahmedabad

1 vacancy

Customer Service Manager

Shriram Housing Finance

posted 17d ago

Job Description

Interaction with customers through different modes of communication (Including - Walk-in Customers, Emails, and calls) to provide and process information in response to inquiries, complaints, and requests about product and services of Shriram housing Finance.

Familiar with Complaints resolution process and specifically dealing with regulatory/Authority complaints

Following up with internal departments like Sales, Accounts, IT & Technology, external agencies

for the closure of the unresolved customer complaints

& Escalations

Taking ownership of customer issues and acting as their advocate with internal stakeholders

Target first time resolutions, timely reply on tickets and ensure the SLA adherence

Retaining existing Customers through effective means of negotiation, offering collateral if any.

Maintaining MIS

Being updated on new products, product features and services.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Service Manager roles with real interview advice

People are getting interviews at Shriram Housing Finance through

(based on 27 Shriram Housing Finance interviews)
Referral
Job Portal
Company Website
Walkin
47%
15%
4%
4%
30% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What Customer Service Manager at Shriram Housing Finance are saying

Customer Service Manager salary at Shriram Housing Finance

reported by 6 employees with 7-20 years exp.
₹4.2 L/yr - ₹4.9 L/yr
20% less than the average Customer Service Manager Salary in India
View more details

What Shriram Housing Finance employees are saying about work life

based on 512 employees
51%
82%
57%
98%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Shriram Housing Finance Benefits

Submitted by Company
Comprehensive Healthcare Solutions
Shefirst Program
Subsidized Housing Loan
Meal Card
Company Leased Car
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Team Outings
Free Transport
Work From Home +6 more
View more benefits

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Customer Service Manager

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17d ago·via naukri.com

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