AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
DCB Bank
Compare
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
All Filters
7 DCB Bank Customer Service Manager Jobs
Customer Service Manager
0-1 years
₹ 2.5 - 4L/yr (AmbitionBox estimate)
Panipat, Yamunanagar, Faridabad + 3 more
1 vacancy
Customer Service Manager
DCB Bank
posted 7mon ago
Job Description
- Lead and manage the customer service team to ensure high levels of customer satisfaction.
- Develop and implement customer service policies and procedures.
- Monitor and analyze customer service metrics to identify areas for improvement.
- Handle escalated customer complaints and ensure timely resolution.
- Train and mentor customer service staff to enhance their skills and performance.
- Prepare and present customer service reports to senior management.
Employment Type: Full Time, Permanent
Read full job descriptionDCB Bank Interview Questions & Tips
Prepare for DCB Bank Customer Service Manager roles with real interview advice
What Customer Service Manager at DCB Bank are saying
Rating based on 107 Customer Service Manager
reviews
Anonymous · Customer Success, Service & Operations
in Pune
Salary is on time Holidays are flexible Co workers are nice Portfolio provided is nice
- Work satisfaction - Good
The seniors are not helpful at all They dont want to take risk No learning factor No training is done Since day 1 PIP dhamki is given
- Skill development - Bad
Customer Service Manager salary at DCB Bank
What DCB Bank employees are saying about work life
DCB Bank Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Team Outings 
Work From Home 
Compare DCB Bank with
AU Small Finance Bank
IndusInd Bank
IDFC FIRST Bank
Yes Bank
Jana Small Finance Bank
Equitas Small Finance Bank
Ujjivan Small Finance Bank
Standard Chartered
Deutsche Bank
Bank of America
RBL Bank
NatWest Group
Barclays
IDBI Bank
Federal Bank
HSBC Bank
Central Bank of India
HSBC Global Banking and Markets
Indian Bank
Indian Overseas Bank
Similar Jobs for you
Customer Service Manager-casa sales
1-6 Yrs
₹ 1 - 5L/yr
New Delhi, Gurgaon / Gurugram
Customer Service Manager/ Relationship Manager- Sales
1-6 Yrs
₹ 2.5 - 6.5L/yr
Mumbai
GOLD LOAN CUSTOMER SERVICE MANAGER
0-1 Yrs
Panipat, Yamunanagar, Faridabad +3 more
