Customer Service Executive

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customersneeds to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

Eligibility Criteria:

• 12th/ Graduation - Eligible
• Good Communication skills
• computer knowledge