Customer Service Executive (Voice/Blended/USA)

Customer Service Executive (Voice/Blended/USA)

The executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders and ensuring the timely completion and resolution of transactional operational tasks. They communicate over phone regularly with various counterparts to gather updates and address any operational challenges.

Roles & Responsibilities

• Manage day-to-day coordination with different retail brands to ensure timely pickups, shipments & order fulfillment.
• Efficiently coordinate and schedule inventory updates from retail brands.
• Maintain clear and constant communication with retail brands.
• Proactively address any potential issues or delays to ensure timely pickups.
• Foster and maintain strong relationships with retail brands.
• Adapt and handle unexpected challenges, such as delays and changes in schedules.

Required Candidate Profile

- Excellent written and verbal communication skills

- Phone and email etiquettes to effectively address customer queries

- Have "Customer Empathy" - ability to identify and understand customer's situation and motives

Experience

2 - 4 years’ experience in a similar role

USA Calling experience a must

Education

• Graduate (10+2+2/3)

Age

• 30 yrs (+/- 5yrs)

Working Hours

• 2.00 pm to 12.00 am Mon-Fri

Salary

• 3-4 Lacs P.A.