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1 Benchmark Digital Partners Customer Service Associate Job
Customer Services Associate
2-3 years
Hubli, Mangaluru, Mysuru / Mysore + 2 more
1 vacancy
Customer Services Associate
Benchmark Digital Partners
posted 11d ago
Job Role Insights
Key skills for the job
Job Description
- Develop understanding of clients operations and systems
- Gain basic knowledge of Benchmark core applications
- Act as liaison with product developers to ensure technical compatibility and user satisfaction
- Provide application and functional support to Benchmark customers.
- Communicate business requirement specifications to the development team and work with them
to scope the feasibility of required change; communicate the same to customers. - Participate in the User Acceptance Testing for various updates in Benchmark applications if
required - Troubleshoot/escalate the user inquiries timely via email, phone, or other tracking tools
- Gathering understanding requirements from the customers
- Drafting Business Requirement Documentation (BRD) for project specifications related to
business analysis
- B.E/B.Tech Graduate with 2-3 years experience in similar roles
- Graduates in information systems/computer science, engineering/science fields, communications,
and computer-related training - Excellent written and verbal communication skills
- Good at time management skills
- Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word
- Experience writing queries involving multiple tables from MS Access, SQL Server, etc., highly desired
Employment Type: Full Time, Permanent
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