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1 BASF Customer Service Associate Job

Customer Service Associate

2-7 years

₹ 3 - 7L/yr

Mangaluru

1 vacancy

Customer Service Associate

BASF

posted 7d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities

  1. Order Processing and Collaboration:
    • Manage diverse transactions to ensure efficient order processing.
    • Provide prompt customer confirmations.
    • Align with the sales team to streamline order backlog management and enhance customer satisfaction.
  2. Document Management and Receivables:
    • Handle statutory documents (customer, internal documents, sales returns, approvals, etc.), posting them in alignment with payment terms for order releases.
    • Monitor receivables, follow up on overdue customer accounts, and ensure timely clearance.
  3. Order Monitoring and Communication:
    • Monitor customer orders, provide timely updates on order and shipment statuses.
    • Track transportation progress in coordination with transporters.
    • Maintain complete and accurate documentation throughout the order lifecycle.
  4. Interdepartmental Collaboration:
    • Collaborate with the sales team to address non-conformance cases.
    • Foster cross-departmental communication across planning, logistics, production, and quality control departments.
  5. Problem-Solving and Backup Support:
    • Handle unexpected situations/issues and resolve them promptly.
    • Provide necessary support to sales executives, including tracking and following up on sample results for potential business opportunities.
  6. Forecasting and Reporting:
    • Compile daily and weekly forecasts (demand matrix tracking) and stock reports, contributing crucial insights to the planning process.
    • Report monthly sales figures to support data-driven strategies and decision-making.
    • Analyze various data and share insights with key stakeholders to aid the decision-making process.
  7. Additional Responsibilities:
    • Verify transporter invoices and ensure accuracy in vendor payments.
    • Coordinate with vendors to resolve overdue invoices and communicate payment statuses.
    • Facilitate prompt issue resolution for pending payments by coordinating with the payable team to ensure timely payment.
  8. Warehouse Management:
    • Monitor daily warehouse stock to ensure seamless product delivery to customers.
    • Collaborate with planners to manage finished product shortages efficiently.
    • Ensure inventory accuracy and optimal stock levels through regular audits and updates in the SAP ERP system.

Preferred candidate profile

  • Bachelors degree in business administration, Supply Chain Management, or a related field.
  • Proven experience in customer service, order processing, or a related role, preferably in a manufacturing or chemical industry.
  • Proficiency in SAP ERP, Power BI, and Excel.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Detail-oriented with a strong focus on accuracy and problem-solving.

We have 2 vacancy for Pune & Mangalore Location

Interested candidates should submit their resume and cover letter outlining their qualifications and experience related to this role to [sunita.choudhary@partners.basf.com].



Employment Type: Full Time, Temporary/Contractual

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What Customer Service Associate at BASF are saying

Customer Service Associate salary at BASF

reported by 2 employees with 7-8 years exp.
₹3.3 L/yr - ₹4.3 L/yr
31% more than the average Customer Service Associate Salary in India
View more details

What BASF employees are saying about work life

based on 541 employees
64%
50%
37%
98%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

BASF Benefits

Health Insurance
Job Training
Soft Skill Training
Free Transport
Work From Home
Cafeteria +6 more
View more benefits

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Customer Service Associate

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Mangaluru

7d ago·via naukri.com
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