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4.1

based on 5.1k Reviews

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2 Max Life Insurance Customer Retention Officer Jobs

Customer Retention Officer

1-5 years

Delhi/Ncr

1 vacancy

Customer Retention Officer

Max Life Insurance

posted 26d ago

Job Description

Collections


  • Sole responsibility of targets basis allocated base on:

I. Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment

II. Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections

III. Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc.

IV. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection

V. Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers

VI. Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations


Employment Type: Full Time, Permanent

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People are getting interviews at Max Life Insurance through

(based on 194 Max Life Insurance interviews)
Job Portal
Referral
Walkin
Recruitment Consultant
Company Website
Campus Placement
31%
25%
9%
5%
3%
2%
25% candidates got the interview through other sources.
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High Confidence means the data is based on a large number of responses received from the candidates.

What Customer Retention Officer at Max Life Insurance are saying

4.7
 Rating based on 8 Customer Retention Officer reviews

Likes

Great place to work Max Life Insurance

Dislikes

Some time operational services issue.

Read 8 reviews

Customer Retention Officer salary at Max Life Insurance

reported by 33 employees
₹3 L/yr - ₹4 L/yr
At par with the average Customer Retention Officer Salary in India
View more details

What Max Life Insurance employees are saying about work life

based on 5.1k employees
52%
46%
54%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Max Life Insurance Benefits

Job Training
Soft Skill Training
Health Insurance
Work From Home
Team Outings
Education Assistance +6 more
View more benefits

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